Privacy Policy
Last updated: 2025
Information Collection
We collect information necessary to provide eyeglasses repair services in Poland. This includes your name, contact details, and information about your glasses frames and lenses when you request our services. We may also collect technical data such as IP addresses and device information when you visit our website. This information helps us process your repair requests efficiently, communicate with you about your service status, and improve our offerings. We collect only the minimum information required to deliver quality glasses repair and frame fixing services. Your personal data is handled with strict confidentiality and used solely for service delivery purposes.
Data Usage
Your information is used exclusively to provide eyeglasses repair, frame fixing, and lens replacement services. We use your contact details to confirm appointments, provide repair updates, and send service notifications. We do not sell, rent, or share your personal data with third parties without your explicit consent. Our team may use your information to improve our repair processes and offer personalized service recommendations. We retain your data only as long as necessary to complete your repair service and comply with Polish legal requirements. You have full control over how your information is used and can request deletion at any time.
Your Rights
Under Polish and European data protection laws, you have the right to access, correct, or delete your personal information. You can request a copy of your data we hold at any time. You have the right to withdraw consent and opt-out of communications. If you believe your data has been misused, you can file a complaint with the appropriate data protection authority. We respond to data requests within 30 days. You can exercise these rights by contacting us directly through the contact information provided below. We are committed to transparency and protecting your privacy rights in accordance with GDPR and Polish RODO regulations.
Cookies and Tracking
Our website uses essential cookies to provide basic functionality and improve your experience. We use analytics cookies to understand how visitors interact with our site, helping us enhance our eyeglasses repair services. Non-essential cookies are only used with your explicit consent. You can control cookie settings through your browser preferences at any time. We do not use tracking technologies for advertising or data selling purposes. Our cookie policy complies with Polish and EU regulations. Session cookies are automatically deleted when you close your browser, while persistent cookies help us remember your preferences during future visits.
Security Measures
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our systems use encryption for data transmission and secure storage protocols. We regularly review and update our security practices to address emerging threats. Our team members are trained on data protection and confidentiality requirements. While we strive to protect your information, no system is completely secure. We recommend using strong passwords and keeping your account credentials confidential. If you suspect any security breach involving your data, please contact us immediately.
Contact Information
For privacy inquiries, data requests, or to exercise your rights, please contact us:
Email: privacy@glassesrepair.pl
Address: Warsaw, Poland
Response Time: Within 30 days
We welcome your questions about our privacy practices and are committed to resolving any concerns regarding your personal data.